Supported Services Site Manager

Department: Supported Services

Reports to: Supported Services Coordinator

FLSA Status: Exempt

Summary

This is a valuable position on the Supported Services team. Responsible for program development, quality assurance, compliance with state and federal regulations and agency policy/procedure. Serves as primary liaison to families, day services, and other support agencies. Supervises and supports Direct Support Professionals (DSPs).

Essential Duties & Responsibilities

Interview and hire applicants.
Provide supervision, performance feedback, training and discipline to staff.
Supervise, monitor and communicate pertinent information to the Supported Services Coordinator, Director and Chief Operating Officer.
Assist in reviewing accuracy of time sheets.
Ensure compliance with local, state and federal regulations and CARF Accreditation.
Assist Case Manager in developing Individual Support Plans.
Monitor financials and SNAP benefits to ensure federal and state compliance.
Responsible for submitting all financial documents and receipts by due dates.
Monitor monthly summaries of Supported Services programs and ensure submission deadlines.
Maintain appropriate and timely contact with individuals served, parents and outside consultants.
Attend Behavioral Support Plan (BSP) meetings and provide ongoing training for staff.
Complete and submit a Quality Assurance Report for each location managed monthly.
Submit maintenance requests as needed.
Assist with new admissions, transitions and discharges.
Complete all online incident reports, conduct all necessary investigations and notify Supported Services Coordinator and Director of all incidents.
Review and oversee scheduling of Direct Support Staff to maintain proper staffing ratios.
Provide on-call support for site managers.
Cover Direct Support Shifts as needed to ensure the health and safety of all individuals.
Maintain and valid driver’s license and be prepared to transport if needed.
Participate in continuing education.

Qualifications

High School Diploma Required. Two-year supervisory experience required. A Bachelor’s Degree or two years’ paid professional experience in social services preferred.

Knowledge, Skills & Abilities

Interpersonal skills including an ability to work with individuals with intellectual disabilities.
Ability to maintain strict confidentiality of individuals served information.
Ability to maintain scheduled hours.
Knowledge of state and federal regulations.
Ability to learn keyboarding and computer skills.
Ability to perform basic business mathematics.
Ability to problem-solve.
Ability to lift 20 pounds, bend, stoop, reach and perform repeated keyboard operations.
Ability to advise and supervise subordinates.
Maintain a valid driver’s license.
Not convicted of a felony.

In-Pact, Inc. reserves the right to modify, interpret or apply this job description in any way it desires. This job description does not imply that these are the only duties, including essential duties, to be performed by the employee occupying the position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.

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